Problem :
My 1 month old dv6 3043tx freezes up very often while playing music and then a blue screen appears and the lap restarts.
Also the lap is very sluggy while running all applications.I have scanned the hard drive for viruses using norton and found nothing.Is this a windows problem or a hardware problem?Help appreciated!!!
Solution :
You can try booting the computer into safe mode and check if you are able to boot, here are the steps:
1. Restart your computer if it is powered on.
2. Tap the F8 key after your computer initially powers on.
3. Once you see the Advanced Boot Options menu you can stop tapping.
4. Use the up/down arrow keys to highlight your selection.
5. Select Safe Mode and press Enter.
6. You should see drivers loading, and then please wait.
7. You should then be at the Welcome Screen.
8. Log on to your computer using an account with Administrator privileges.
If you are able to boot the computer in safe mode, then try system restore from safe mode .
Get more information : http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/Hp-laptop-blue-screen-error/m-p/743601
My 1 month old dv6 3043tx freezes up very often while playing music and then a blue screen appears and the lap restarts.
Also the lap is very sluggy while running all applications.I have scanned the hard drive for viruses using norton and found nothing.Is this a windows problem or a hardware problem?Help appreciated!!!
Solution :
You can try booting the computer into safe mode and check if you are able to boot, here are the steps:
1. Restart your computer if it is powered on.
2. Tap the F8 key after your computer initially powers on.
3. Once you see the Advanced Boot Options menu you can stop tapping.
4. Use the up/down arrow keys to highlight your selection.
5. Select Safe Mode and press Enter.
6. You should see drivers loading, and then please wait.
7. You should then be at the Welcome Screen.
8. Log on to your computer using an account with Administrator privileges.
If you are able to boot the computer in safe mode, then try system restore from safe mode .
Get more information : http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/Hp-laptop-blue-screen-error/m-p/743601
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